FAQs

Return and Exchange Policy

We hope you never have to return any of your items, but we want to make sure you are completely satisfied with your purchase. If you received a damaged or incorrect item, you have 7 days to email us at contact@shopalphastate.com explaining the problem and we will resolve the issue as soon as possible

If your item is the wrong size or you decide it is not your style, please refer to the following:

  • Returns are accepted/exchanged for store credit that never expires.
    • You have 7 days from time of delivery to contact us about your return/exchange.
    • Returns must be unworn, unwashed, and have original tags attached.
    • Exchanges are processed in the system the same as returns. Once we receive your item, you will be issued store credit. Depending on what items are still in stock, you are then able to purchase a new size/style. If you know you are wanting to exchange your item for a different size, please email contact@shopalphastate.com immediately so we can make sure your desired size is still in stock.
    • Shipping is non-refundable and must be paid upon return, unless the issue is on us (damaged item, wrong size shipped, etc). 
    • Sale items, bodysuits, and accessories are final sale and cannot be returned. 

    Pre-Orders

    What are pre-orders?

    There are two possibilities for pre-ordered styles. Pre-orders are specific products that have been designed, manufactured, and shipped to us, but we may not have received full quantity after first shipment. Another reason may also be styles that have been designed, but not ordered to the full amount we will eventually have "in stock". Don't worry though! All pre-orders are guaranteed after purchase. If a pre-order is sold out, our systems will not sell any additional quantities if not available to fulfill. 

    Why do you do pre-orders?

    Pre-orders are extremely helpful with minimizing waste by getting a better idea of the stock quantity we need on hand. It also avoids selling out of items to make sure as many people are able to purchase what they want!

    When will a pre-order be shipped? 

    All pre-order styles typically ship within 7-10 business days after purchase, if not earlier. In some cases, shipping times may take a little longer, but we will notify you if your order will arrive later than expected.

    For any additional enquiries, please email us at contact@shopalphastate.com and we will respond as soon as possible. We are so excited you're here!